Kuiwen District uses big data to provide accurate services for retired soldiers

After nearly one and a half years of continuous development and continuous updating iterations, the Kuiwen retired servicemen Service intelligent platform has become an important starting point for the Kuiwen District Bureau of retired servicemen affairs to build a service support system for retired servicemen. Kuiwen District, with the platform construction as the main carrier, has infiltrated the concept of "Internet + veterans' service" into all links of Veterans' education and training, employment and entrepreneurship, military retirement service, volunteer service, rights and interests maintenance, praise and incentive, creating "mobile" services without leaving home, 24-hour "no closing" consultation and answers, and "one-stop handling" to enable veterans to obtain convenient services, "One yard pass" gives priority to enjoying social public services, and feels more sense of gain, happiness and respect of the whole society.

Veterans' information is scattered in many isolated information islands at the national, provincial, municipal and county levels, and it is difficult to integrate without interfaces. Through the artificial intelligence RPA robot technology, the platform can automatically collect and fill in data, reduce repeated entry, reduce the burden on the grass-roots level, and automatically prompt and report problems. It can help veterans affairs bureaus and Veterans Service Institutions at all levels master the comprehensive dynamic information of veterans, provide accurate services based on big data analysis, improve the information accuracy of veterans, improve service satisfaction, and reduce management and service costs.

Access to relevant data of other government departments including social security, medical insurance, housing, vehicles, tax payment, credit and other relevant data through docking with the government information resource sharing and exchange platform, dynamically perceive the difficulties and problems faced by service objects, timely provide targeted services, master the activity track and working and living place of retired soldiers, and recommend nearby service institutions to provide counterpart services. Promote data sinking, ensure that the retired servicemen Service staff know well, take the initiative to provide services, timely warn and solve problems, reduce risks, and satisfy the retired servicemen and their families.

Using big data to optimize the service process, extend the service network, enrich the service channels, and solve the pain point that it is difficult for the national big system to implement refined services locally. The platform construction follows the national e-government and industry related information standards and specifications, comprehensively considers the reusability of three-level units at the provincial, municipal and county levels, is compatible with the relevant business systems built by the national Department of retired military affairs, and can realize non interface intrusion interworking through the data ferry robot. The construction results can be copied and popularized to all provinces, cities and counties, which has certain demonstration and reference significance for the construction of the service guarantee system for retired military personnel throughout the country.


Service Innovation——


"Searching information online" is no longer complicated


If you want to check your social security and provident fund, you need to go to the social security center or the social labor security network. If you want to open a certificate, you need personal account pictures, ID cards and other information. If you want to see your personal file information, you don't know where to query. I believe many people are familiar with all kinds of supporting materials, and can also experience the trouble and helplessness of personal data query. These problems no longer exist in the Kuiwen District Bureau of Veterans Affairs. Since the launching of the intelligent service platform for retired soldiers in Kuiwen District at the end of 2021, retired soldiers in Kuiwen District can easily obtain all-round personal data information through the personal information query function.

Recently, during the epidemic prevention and control period, Mr. Wang, who lives in Kuiwen District, went downstairs to send an express delivery and needed an ID card picture for personal authentication. However, he did not carry an ID card because he did not know that authentication was required. Previously, Mr. Wang did not store an ID card picture on his mobile phone because he was considering data security. Now, the express delivery staff need him to provide the front and back photos of his ID card and remind Mr. Wang that he can't mail without a photo. However, the building at home is far away from the entrance of the community. At this time, Mr. Wang remembered that he could view his personal information through the personal information query function of the retired servicemen Service intelligent platform in Kuiwen District. Mr. Wang logged in to the retired servicemen intelligent platform in Kuiwen District and entered the "personal information query" system of the retired servicemen. After security verification according to the prompts, he obtained the front and back photos of his ID card and mailed them to the express. To Mr. Wang's surprise, he passed the personal safety verification. In addition to viewing ID photos, the "personal information query" function of the intelligent platform for retired servicemen Service in Kuiwen District also provides nearly 100 pieces of personal data query services for retired servicemen.

The personal data provided plays an important role in the handling of poverty certificate, house use certificate, low-income household certificate, land registration certificate, no crime certificate, house ownership certificate and fertility Certificate in daily life. In addition, the system has also set up a face verification function to access the database of the Public Security Bureau for comparison, and each face is marked with a unique code to prove that the user is a retired soldier who can query and verify on the Internet to confirm the authenticity of the viewer and the security of the data. Although it is a normal thing for Mr. Wang to send express, he learned from it that the leaders of retired soldiers in Kuiwen District provide all-round services for retired soldiers and offer more preferential services to them from the perspective of their daily life.


Since the launching of the intelligent platform for retired servicemen Service in Kuiwen District, the number of users has reached 10421, and the Bureau of retired servicemen affairs in Kuiwen District has mastered nearly 18000 information about retired servicemen. It can be said that in the case of mastering the information of ex servicemen in the jurisdiction area, it also allows ex servicemen to master their own information, which greatly saves the time of ex servicemen, and truly enables ex servicemen to obtain online services anytime, anywhere, time and effort.


In fact, in order to solve the problem of "many types of data and inconsistent data" of retired soldiers, the Kuiwen District Veterans Service intelligence platform also comprehensively combed the information of retired soldiers in the region, and finally provided the basic personal information of retired soldiers, Party member registration form, production and life, social security, education and training, employment and entrepreneurship, preferential care and resettlement, praise and reward, interest demands, assistance and relief, military experience, survivors' families, funerals There are 14 items of information including preferential treatment cards and nearly 1000 pieces of personal data, so as to "master daily information".


In addition, the "bureau's personal information printing service" was also formulated to clarify the personnel of relevant business operations, acceptance and completion time limit, so as to ensure that the retired soldiers' personal data that they want to print can be processed in a timely manner.



Accelerating employment——


"One stop" subtraction for employment


Focusing on promoting the high-quality employment of ex servicemen and improving their employment competitiveness and employment rate, we will build an integrated platform for training, textual research, employment and entrepreneurship counseling, help ex servicemen improve their vocational skills, adjust their mentality to adapt to their jobs, assist in matching their positions, coach entrepreneurship projects, connect entrepreneurial resources and loan financing, so that ex servicemen can obtain stable jobs and incomes, and promote high-quality employment.


At present, the network service for skills training of retired soldiers has launched 114 courses in 15 categories, with a total class time of 918 hours and 1210 participants, which has played a role in boosting the learning and skills improvement of retired soldiers. The examination and guidance service for retired servicemen has launched 25 social ministry vocational skill certificate examinations, including the examination and guidance for civil servants, the examination for public security officers and bailiffs, with nearly 1000 participants. Students can answer questions online and get wrong answers, so as to promote the high-quality employment of retired servicemen. The recruitment and job search service has regularly updated recruitment information. More than 160 jobs have been recruited, and more than 2000 people have browsed and submitted resumes to contact employers. At present, 77 volunteer service teams have settled in the Veterans' volunteer service organization, with a total of more than 350 members participating in the use, helping to carry out volunteer service recruitment, service project release, service publicity and other work.


It's not uncommon to find a job and go around asking for help. A job is "hard and sweet". In order to change this situation, the retired soldiers of Kuiwen District have made great efforts in recent years.


In November last year, Mr. Li, a retired soldier in Kuiwen District, has been looking for a job because of his low level of education and lack of professional skills. At present, some enterprises have high educational requirements for their employees. Except for physical work such as construction water electrician and bricklayer, it is clearly required that they have a college degree or above, under the age of 35, and have more than 2 years of work experience in this business. This is tantamount to turning away most of the ex servicemen who apply for jobs, making it difficult to achieve employment. In the process of entrepreneurship, there is also a lack of social experience and relevant professional skills, resulting in many difficulties in the process of entrepreneurship.


With the help of the skills training section of the Veterans' service intelligence platform, Mr. Li successfully obtained the new vocational ability certificate of artificial intelligence by learning the big data annotation professional learning video and passing the real test of the qualification examination section of the Veterans' service intelligence platform. By May this year, Mr. Li successfully found a local Internet company to take office. Mr. Li said "Thanks for the one-stop employment service brought to him by the Kuiwen District veterans' service intelligence platform. He will continue to study relevant courses on the platform and pass the qualification examination. During his study on the platform and his employer, he also found that many businesses of the company need to be subcontracted. Later, he will consider expanding the market in his work. He will continue to study courses on the platform and want to take advantage of the state's support for veterans when his ability is sufficient With the help of employment and entrepreneurship loans, we opened a company to receive some work marked with data, and subcontracted the copyright of flexible employment with the help of Kuiwen District veterans' service intelligent platform. "


Continue to divide after subtraction. After studying the course of the intelligent platform for the service of retired servicemen in Kuiwen District, then practicing the real questions of the qualification examination, and finally finding a satisfactory job through the recruitment and job search of the platform, each functional module is linked to each other, realizing the "one-stop" employment service, which not only improves the employment rate of retired servicemen, but also transports a large number of skilled talents to Kuiwen District.


Service Reengineering——


Military retirement service home online direct


Retired or old veterans can make an appointment through the platform for door-to-door services such as traditional Chinese medicine acupuncture, housekeeping, vegetable delivery, home appliance maintenance, etc. the socialized client of military retirement service has realized the loading of more than 30 services in the region. Through the platform, the military retirement center can provide selected peripheral service content for military retired cadres, control the service quality, and pay the funds throughout the service through the platform, so as to avoid disputes such as difficult control of service quality. The elderly, disabled and disabled veterans can enjoy services at home. The staff of military retirement centers and service stations can contact the service objects at any time to provide more considerate door-to-door services.

The intelligent terminal for retired military service is deployed in the residence / family of retired military cadres, and a visual and easy-to-operate system is specially designed for retired military cadres. Even the elderly without information foundation can operate. The system provides emergency one button call function, meal ordering function, online shopping function, voice dialogue function, video call function and video entertainment function. The service personnel of the retired military station can communicate with retired military cadres at any time through the terminal.

During the visit to Kuiwen District Bureau of retired military affairs on the Dragon Boat Festival, Aunt Zhang, a retired military cadre, praised that now Kuiwen District Bureau of retired military affairs has installed an intelligent terminal for retired military service at home through the intelligent platform. Just say "call your son" and you can have a video call with your son. Since the establishment of an intelligent terminal for retired military service, it is much easier to communicate with your family.

In addition, in the home app for retired military service, Aunt Zhang sometimes chooses some food delivery services. Because Kuiwen Veterans Affairs Bureau cooperates with surrounding merchants, it not only delivers food quickly to the door, but also gives retired military cadres a certain discount in price.


Relying on the military retirement service home function of the retired servicemen Service intelligent platform in Kuiwen District, Kuiwen District will begin to shift from pilot to full coverage in 2022. Benefit the retired military personnel through the platform.



Data integration——


Great data opening brings wonderful applications


Give full play to the role of big data and help carry out accurate, proactive and rapid services for retired soldiers. Use big data technology to collect social network information, public opinion information, traffic information, family information, employment dynamic information, income and social security dynamic information of key personnel, timely grasp their difficulties and problems, and timely give appropriate help and relief; By fully understanding the basic situation and service needs of retired personnel, actively carrying out follow-up services, properly implementing relevant policies for some retired military personnel, properly solving their practical difficulties from the source, and guiding them to understand the great efforts made by the government to solve their practical difficulties, we can effectively resolve the unstable factors among retired military personnel and maintain social stability. To the maximum extent, all personnel covered by the policy will be included in this work, so as to avoid new unstable factors due to omissions, avoid going to extremes, and reduce the risk of one vote veto of petitions by local government departments at all levels.


First, build a complete electronic archive data of retired military personnel in the region, so as to know well and work in an orderly manner. Make statistical analysis on the number, distribution and service of ex servicemen (disabled servicemen, veterans returning home with illness, elderly children of martyrs, war participants, rural veteran volunteers, "three genera", "three red", and old demobilized servicemen in rural areas); Master the basic information of the special care recipients in the streets, communities and other areas, and the Bureau of affairs can formulate service strategies accordingly to better and more comprehensively provide high-quality services to retired soldiers.


Second, analyze the employment situation of retired soldiers, promote high-quality employment of retired soldiers, and realize the emotional stability of retired soldiers living and working in peace and contentment; Make statistics on the number of personnel, services and geographical location of demobilized soldiers' job transfer and resettlement (employment), master the job transfer and resettlement services in various regions, provide service decision-making basis for leaders, and provide more accurate and fast employment promotion services for retired soldiers.


Third, take the initiative to find difficulties and demands through data analysis, and take the initiative to provide services to ease difficulties. Early warning shall be given to ex servicemen for work change, family accident, social security interruption, house property change, vehicle change, abnormal medical insurance, abnormal release of social account information, etc; Mark and statistically analyze the current key / hot events (events can be obtained from the feedback of retired soldiers); Make statistics on the number, time and matters of letters and visits from ex servicemen, deal with the incidents pertinently, find problems intelligently and provide services actively.


Fourth, analyze the service satisfaction of retired soldiers through big data statistics, and continuously improve the service quality. The system carries out data statistics based on the satisfaction evaluation of retired servicemen on service matters; Accordingly, we will develop our strengths and complement our weaknesses to provide more comprehensive and high-quality services for retired soldiers.